Clear Terms for a Transparent Partnership
Last updated: January 15, 2025
By accessing or using ProduceX services, you agree to be bound by these Terms of Service and all applicable laws and regulations. If you do not agree with any of these terms, you are prohibited from using our services.
We reserve the right to update these terms at any time. Material changes will be communicated via email or platform notifications at least 30 days before taking effect.
You must be at least 18 years old and have the legal authority to enter into this agreement on behalf of yourself or your organization.
ProduceX provides AI-powered supply chain management software including compliance monitoring (Axiom), distribution optimization (Nexo), and cold chain management (Visio).
We strive to maintain 99.9% uptime but do not guarantee uninterrupted service. Scheduled maintenance will be communicated in advance when possible.
We continuously improve our platform and may add, modify, or discontinue features. Significant changes affecting core functionality will be communicated with reasonable notice.
You are responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account. Notify us immediately of any unauthorized access.
You must provide accurate, current, and complete information when using our services and promptly update any changes to maintain data integrity.
You agree to use our services in compliance with all applicable laws, regulations, and industry standards relevant to your business operations.
You may not use our services for illegal activities, to transmit harmful code, to violate intellectual property rights, or to interfere with the platform's operation.
Subscription fees are billed in advance on a monthly or annual basis as selected during signup. All fees are non-refundable except as expressly stated in our refund policy.
We accept major credit cards and ACH transfers. You authorize us to charge your selected payment method for all applicable fees and taxes.
Accounts with overdue payments may be suspended after 15 days. A 1.5% monthly service charge may be applied to overdue amounts.
We may change subscription prices with 60 days' written notice. Price changes will take effect at your next billing cycle unless you cancel before then.
All ProduceX software, algorithms, trademarks, and content are our exclusive property or licensed to us. You receive only a limited license to use our services as intended.
You retain ownership of your data. By using our services, you grant us a license to process your data solely to provide and improve our services.
Any feedback, suggestions, or ideas you provide about our services become our property and may be used without compensation or attribution.
Our platform may include third-party content or integrations. We do not endorse or assume responsibility for third-party materials.
Our services are provided 'as is' without warranties of any kind. We do not guarantee that our services will meet your specific requirements or be error-free.
Our total liability for any claims related to our services shall not exceed the amount you paid us in the 12 months preceding the claim.
We shall not be liable for indirect, incidental, special, consequential, or punitive damages, including lost profits or business interruption.
We are not liable for delays or failures due to circumstances beyond our reasonable control, including natural disasters, government actions, or network outages.
You may cancel your subscription at any time through your account settings. Cancellation takes effect at the end of your current billing period.
We may suspend or terminate your account for violation of these terms, non-payment, or if we discontinue the service with 90 days' notice.
Upon termination, we will retain your data for 90 days to allow for reactivation, then permanently delete it unless legally required to retain it longer.
Provisions regarding intellectual property, limitation of liability, and dispute resolution survive termination of this agreement.
Our support team is available to clarify any aspects of our Terms of Service.